Delete your account

Chapter & Kin · Android package au.chapterandkin.app · Updated 3 November 2026

Operator: Chapter & Kin — ABN 62 144 654 542. Privacy and customer support: support@chapterandkin.com.au.

You can request deletion of your Chapter & Kin account and associated personal data without installing the app. This is a verified support request, not an instant deletion button.

Send a deletion request

1. Use the email address registered to your Chapter & Kin account.
2. Email support@chapterandkin.com.au with the subject Chapter & Kin account deletion request.
3. Say that you want your account and associated personal data deleted. Tell us whether you own a book or contribute to someone else's. You do not need to attach photos, health records or identity documents.

Open deletion request email

If the button does not open an email app, copy the address and subject above into your email service. Sending a request does not immediately delete anything.

What happens next

We verify the request using your registered email and confirm the affected account and books. If you no longer have that email address, contact support and explain; we will discuss a suitable recovery/verification method. Never send us your password.

We aim to complete verified requests within 30 days. If ownership, a legal obligation or another necessary issue causes a delay, we will explain what is needed and the expected timing. We confirm the outcome when the request has been handled.

What is deleted or retained

The request covers your sign-in account and associated profile, personal records, reminder subscriptions and other associated personal data. We identify the photos, videos, stories, care records and contributions affected by the request. For shared books, we confirm ownership and the scope of deletion so another person's book is not accidentally erased. Shared contributions are considered as part of your request, not automatically retained merely because another member can view them.

Restricted backups can retain deleted records; the current Supabase daily database backup window is seven days. Separate recovery copies, including the preserved PC and fixed OneDrive archive, may remain longer as explained in the privacy policy. Recorded deletions and current access restrictions must be reapplied before a restored service is made available. Any limited retention needed for legal obligations, security incidents or a record of the request will be explained with its reason and period. Copies previously downloaded by you or other recipients are outside the app's control.

Before requesting deletion

Save a private copy using More → Back up this book if you want to keep it. Removing the Android app, signing out, or leaving a Google Play test does not delete your account. To remove only a memory, use Recently Deleted and, if you are the owner, permanent deletion. You may also ask support to delete particular personal data while keeping your account.